The Operations department exists to keep the business and its delivery engine running smoothly — from warehouse management and equipment prep to health and safety, IT infrastructure, and day-to-day operational continuity. For how Operations fits within the wider organisation, see Structure & Departments.
What this playbook will cover
Warehouse operations
How the warehouse is managed, organised, and maintained.
Equipment prep and return
The process for preparing equipment for projects and processing returns.
Maintenance and repair process
How equipment maintenance and repairs are tracked and managed.
Logistics and transport
How logistics, transport, and deliveries are coordinated.
Health and safety
Health and safety standards, responsibilities, and processes.
IT infrastructure and systems
How IT infrastructure is managed and supported across the business.
Toolbox talks
Regular safety and operational briefings for the team.
This playbook is being developed. Content is coming soon.